Privacy Policy
Last Updated: 14 August 2026
About Us
Chikopokopo Helicopters
Masuwe Helipad
Victoria Falls, Zimbabwe
Phone: +263 773 551 683
Mobile: +263 715 127 366
Email: lloydm@chikopokopo.com
Website: https://chikopokopo.com/
Quick Privacy Summary
- We collect information necessary to respond to enquiries and arrange bookings.
- The website currently requests name, surname, telephone number and email address through its booking/enquiry form.
- Booking information may be used for reservations, communication, flight planning, customer service and legal obligations.
- We do not sell personal information.
- Information may be shared with service providers where necessary to provide the requested service.
- Personal information is protected using reasonable technical and organisational safeguards.
- You may request access, correction or deletion of your information, subject to applicable legal obligations.
- Zimbabwe’s Cyber and Data Protection Act 2021 applies to relevant processing activities.
- International transfers will be handled in accordance with applicable data-protection requirements.
Overview
Chikopokopo respects the privacy of customers and website visitors.
The website currently provides an online booking/enquiry form requiring a visitor’s name, surname, phone number and email address.
Zimbabwe’s Cyber and Data Protection Act, 2021 establishes a data-protection framework and designates the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) as the Data Protection Authority.
1. Information We Collect
Depending on how you interact with us, we may collect:
- name;
- surname;
- telephone/mobile number;
- email address;
- booking information;
- passenger information necessary for flight planning;
- correspondence with Chikopokopo;
- payment or transaction information where necessary to confirm or administer a booking;
- technical information relating to website use where cookies or similar technologies are used.
We will seek to avoid collecting information that is unnecessary for the relevant purpose.
2. How We Use Personal Information
We may use personal information to:
- respond to enquiries;
- process and administer bookings;
- communicate booking confirmations;
- contact passengers about changes to flights;
- communicate weather or operational delays;
- provide customer support;
- process payments or refunds;
- comply with legal and aviation obligations;
- maintain business and accounting records;
- protect our website, systems and customers;
- send marketing communications where legally permitted and, where required, with consent.
3. Legal Basis
Where applicable, processing may be based on:
- performance of a contract;
- steps requested before entering into a contract;
- compliance with a legal obligation;
- protection of vital interests;
- legitimate business interests where permitted;
- consent where consent is required.
4. Sharing Information
We may disclose personal information where reasonably necessary to:
- aviation authorities;
- employees and authorised personnel;
- booking or reservation partners;
- payment processors;
- website hosting and technology providers;
- professional advisers;
- insurers;
- emergency or search-and-rescue authorities;
- law-enforcement or government authorities where legally required.
We will not sell customer personal information to third parties.
5. International Transfers
Some technology, hosting, communication or payment providers may process information outside Zimbabwe.
Zimbabwe’s Cyber and Data Protection Act regulates transfers of personal information outside Zimbabwe and places conditions on transfers to foreign recipients, including adequacy and specified exceptions.
Chikopokopo will take reasonable steps to ensure that any international transfer is undertaken in accordance with applicable law.
6. Data Security
We will take reasonable technical and organisational measures to protect personal information against:
- unauthorised access;
- accidental loss;
- destruction;
- alteration;
- unauthorised disclosure;
- unlawful processing.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including applicable booking, accounting, aviation, legal, insurance and dispute-resolution requirements.
8. Your Rights
Subject to applicable law, you may request:
- access to your personal information;
- correction of inaccurate information;
- deletion where legally permissible;
- restriction of certain processing;
- information about how your data is being used;
- withdrawal of consent where processing is based on consent.
Requests should be sent to:
l[email protected]
Zimbabwe’s data-protection framework provides data-subject protections and complaint mechanisms through the Data Protection Authority.
9. Complaints
If you believe that your personal information has been processed unlawfully, please contact Chikopokopo first so that we can investigate and respond.
You may also have the right to lodge a complaint with the applicable Zimbabwean data-protection authority.