Website Disclaimer & Complaints Policy
Last Updated: 14 August 2026
Quick Summary
- Website information is provided for general information and booking purposes.
- Flight times, routes, aircraft and availability may change.
- Safety and operational requirements take priority.
- Website photographs are illustrative and do not guarantee a particular view, route or aircraft.
- External websites are outside Chikopokopo’s control.
- Customers can contact Chikopokopo directly with complaints or service concerns.
Overview
The Chikopokopo website provides information about helicopter experiences and related services in Victoria Falls.
The website currently describes scenic helicopter flights over Victoria Falls and the surrounding Zambezi landscape, together with private flights and combination experiences.
1. Website Information
We take reasonable care to ensure information on the website is accurate and current.
However, information may change because of:
- aircraft availability;
- weather;
- operational requirements;
- regulatory requirements;
- seasonal availability;
- pricing changes;
- third-party arrangements.
2. Flight Descriptions
Descriptions of flight durations, routes, views and experiences are indicative.
A particular view, route, wildlife sighting, water level, weather condition or landscape cannot be guaranteed.
3. Photography and Video
Photographs and videos displayed on the website are intended to illustrate the experience and surroundings.
They should not be interpreted as a guarantee that every passenger will experience exactly the same conditions.
4. External Websites
The website may contain links to third-party websites or services.
Chikopokopo does not control the content, security, availability or privacy practices of external websites and is not responsible for their policies.
5. Complaints
Customers who have a complaint should contact:
Chikopokopo Helicopters
Masuwe Helipad
Victoria Falls, Zimbabwe
Phone: +263 773 551 683
Mobile: +263 715 127 366
Email: lloydm@chikopokopo.com
Where possible, a complaint should include:
- customer’s name;
- booking reference;
- date of travel;
- description of the issue;
- relevant supporting documents or correspondence;
- preferred resolution.
Chikopokopo will review complaints fairly and respond within a reasonable period.
6. Liability
Nothing in this Disclaimer or any other website policy is intended to exclude or restrict liability where such exclusion or restriction would be unlawful.
Any limitation of liability must be read together with applicable Zimbabwean law, aviation legislation, consumer-protection legislation and the passenger’s contractual rights.
Recommended website structure
I would put these links in the footer, rather than creating dozens of separate legal pages:
- Terms & Conditions
- Booking, Cancellation & Refund Policy
- Passenger Safety Policy
- Privacy Policy
- EU / EEA GDPR Privacy Policy
- Cookie Policy
- Website Disclaimer & Complaints
The current website already has a Privacy Policy link in its footer, so that should be retained and replaced/updated with the fuller Privacy Policy above.